Module 3: Basics of Law Firm Business

At first, the business side of a law firm can feel a lot like background admin – something separate from your legal work. In practice, it affects how your time is recorded, how your work is billed, and how budgets are set and met. This module shows how your day‑to‑day work links to time recording, invoicing and client costs – so you know how to handle this side of your work properly from the start.

Module 4: The Most Effective Ways to Handle Client Files

When you’re given responsibility for a client file, it’s not always clear how to keep track of everything – from documents and tasks to deadlines and next steps. In practice, keeping a matter organised is a core part of your work and directly affects how smoothly things progress. This module shows how to organise and manage client files day‑to‑day, so you know how to stay on top of your work, keep matters moving, and avoid things being missed.

Module 5: Taking Care of Telephone Inquiries Professionally

Answering calls in a law firm can feel high‑pressure, especially when you’re not sure what to say, what details to take down, or who to direct the call to. The way you respond in these situations affects how matters begin and how initial contact is handled within the firm. This module shows how to respond to client inquiries, gather the right details, and direct them appropriately, so you can deal with them confidently and professionally in your daily work.

Module 6: Your Essential Skills for Organising Meetings and Conferences

You’ll be expected to organise meetings and conferences in a law firm, but how to go about it isn’t always clear. From working out who needs to be involved and coordinating availability, to bringing everything together at the right time, there are a lot of moving parts that need to be managed. This module shows how to organise meetings and conferences in practice, so everything runs smoothly and you’re not left fixing issues at the last minute.

Module 7: How to Prepare an Impressive Barrister’s Brief

Preparing a barrister’s brief can feel overwhelming – especially when you’re not sure what to include or what actually matters. Working through a file, identifying the key facts, and organising everything clearly isn’t always straightforward, particularly when you’re dealing with large amounts of information. This module shows how to prepare a brief in practice – structuring the material so counsel can quickly understand the issues, without anything important being missed.

Module 8: Core Competencies for Effective Client Communications

Client communication is something you’ll be expected to handle regularly in a law firm – across emails, letters and calls – but knowing how to respond in each situation isn’t always obvious. It’s easy for details to be missed if communication isn’t clear or recorded properly. This module shows how client communications work in practice – structuring responses and capturing key details – so everything is clear, accurate, and correctly followed through in your day‑to‑day work.

Module 9: Top Tips for Taking Client Instructions

You’ll often be the first to take instructions from a client, and what you capture at that point sets the direction of the work that follows. Knowing what to ask, what to clarify, and what to record can be harder than it seems. This module shows how to take client instructions effectively – asking the right questions and capturing the key details – so the work is clearly defined from the outset and nothing important is missed.

Module 10: Everyday Ethics

In a law firm, ethical issues aren’t always as obvious as you might expect. Often, they arise in everyday situations – like casual conversations, social media use, or trying to help a client or colleague. Being well‑intentioned isn’t a reliable benchmark and can lead to crossing the ethics line without realising it. This module shows how to recognise and respond to ethical issues in practice – so you can manage these situations confidently, with sound professional judgement.